Items may be returned for any reason within 30 days of receiving your order. For faulty or misdescribed products, this right extends for a reasonable period after purchase.

Eligibility for Returns

• Returned items must be unused, in original packaging.

• Non-refundable items include:

• Damage from user 

• Issues Covered Under Warranty 

• Contact our support team at [support@urbanscooter.co.uk] with your order number and reason for return.

• You will receive instructions for shipping your item. Do not send products back to the manufacturer.

• Customers are generally responsible for return shipping costs unless the item is faulty.

Refunds and Exchanges

• Refunds are issued to the original payment method within 10 days of receiving the returned item (or proof of its return); for cancelled orders within 14 days.

• You may opt for store credit or product exchange, depending on item availability.

• Shipping costs (if paid) are refunded only for faulty items or cancelled pre order processing. 

• Change of mind returns are accepted within 14 days under UK Consumer Contracts Regulations for online purchases, provided goods are in original condition and unused. 

Processing Timeframes

• Returns are processed within 14 days of receipt; refunds will be issued within 7–14 days of confirmation, depending on your payment provider.

For questions regarding your return or refund, email Billing@urbanscooter.co.uk