Shipping Policy
Shipping Policy
Order Processing Time
• Orders are processed within 1 business day (Monday to Friday) after payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Delivery Times
• We offer the following shipping options at checkout:
Standard 5-7 Business Days £6.99
Express Delivery 1-3 Business Days £12.99
Free Delivery on orders over £250
• Delivery times are estimates and may vary due to factors such as carrier delays, holidays, or unexpected events
Order Tracking
• Once your order ships, you will receive a shipping confirmation email with a tracking number.
• You can track your order status directly on the carrier’s website.
Lost or Damaged Shipments
• If your order is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date.
• We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.
Contact Us
• For any questions regarding your order or this shipping policy, please contact our customer service team at Support@urbanscooter.co.uk